Keep An Eye On Your Reputation
It’s important to keep your finger on the pulse of what’s being said online about your business. But it takes a lot of time to comb through multiple sites to manage your online reputation – and more reviews pour in each day.
The Reviews feature in Upserve HQ scours the web and combines all of your restaurant’s online reviews from Yelp, Google+, OpenTable, and TripAdvisor in one place, so you can spend less time tracking down reviews, and more time crafting thoughtful responses. You can even track online reviews for up to 5 other restaurants to see how you stack up against your competitors, understand their vulnerabilities, and adjust your marketing efforts to highlight areas where you shine.
Upserve digests the meaning of every review, spotlights every menu item mentioned, and shows you which dish is most loved – or not – so you can make smarter hospitality decisions. Was the steak undercooked in every review this week? Were drinks slow to hit the table? Perhaps you’ve got new staff in your kitchen or at the bar. Upserve Reviews lets you pinpoint key themes that emerge across all of the review sites so that you can quickly take control and make improvements right now, where it matters most.