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ABOUT THE ROLE
At Upserve, we understand that our partners are a critical part of our success. And as we continue to grow and expand our business, partners will play an even bigger role in our success. Our alliances and partnerships to-date have been opportunistic, and span a diverse group of third party consultants & vendors, system integrators and resellers. As Upserve expands our market share, we need to mature our partnership strategy, which in turn will increase our revenue contribution from partners. We are looking for a Director of Partnerships & Alliances, a new role within our partner organization. In this key leadership position, you will have responsibility to drive accelerated revenue growth for Upserve via our partner ecosystem. You will be chartered with identifying opportunities to initiate and/or deepen partner relationships, aligning referral and sales initiatives to partner capabilities, and implementing partner strategy in the field. Reporting directly to the CRO, you will be shaping the future of partnerships at Upserve.
ABOUT YOU
Responsibilities:
- Create & deliver a great partnership lifecycle experience to our partners.
- Be able to cooperate and form alliance relationships to generate new customers
- Develop long-term vision for how partnerships drive long-term growth
- Enable a fast-paced SaaS sale, involving up to 5 decision makers, representing one to 10 restaurant locations nationwide.
- Manage implementation, prioritization and visibility of the Partner Org initiatives.
- Define the value proposition and value exchange for each of the partner roles at Upserve.
- Implement a partner rewards program that enables our partner community while encouraging consistent referrals.
- Collaborate closely with Marketing to create campaigns that attract new partners as well as design programs that enable our partners to win in the marketplace.
- Lead a Partner Success team that enables and engages key partners, establishing Upserve as a provider of choice.
- Monitor and improve overall organizational health in partnerships, build and implement our Partner Strategy.
- Ensure right partner mix and contribution is in place, by using metrics and reporting mechanisms.
Qualifications:
- Bachelor’s degree in business, marketing, communications, advertising or related field preferred.
- 7+ years of progressive Partner sales management experience (SaaS) with rapid -growth technology companies.
- Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviors and decision making and the various partner types.
- Entrepreneurial attitude and willing to lead the business to the next level
- Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
- Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
- You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact through effective communication and presentations.
- You are flexible and adapt quickly. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
- Strong interpersonal skills with the proven ability to build and maintain productive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management.
- Nice to have:
- Prior hospitality experience
- An MBA
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT THE ROLE
The Director of Customer Implementation leads the installation and on-boarding of customers across the Upserve platform. This includes the installation of our point-of-sale, migration of payment processing, and integration of 3rd party products into Upserve HQ.
ABOUT YOU
Responsibilities:
- Providing strategic input into the delivery of Upserve products and services
- Monitoring the quality and timeliness of customer implementations
- Systematizing the validation of customer dependencies, including networking and hardware
- Forecasting weekly and monthly revenue projections; providing input into the Operating Plan goals
- Proficiency with data reporting; Salesforce experience highly preferred.
- 7 to 12 years of progressive experience in program and/or implementation management.
- Bachelor’s Degree in related field, such as business management or computer science
- 5 or more years experience managing a team of managers and individual contributors.
- Prior experience with payments, point-of-sale, hardware, and networking operations highly preferred.
- Professional poise and confidence while communicating with executives
- Committed to a culture of positivism and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT THE ROLE
Upserve is seeking Business Development Representatives (BDRs) to join our sales team. This is a phenomenal way to develop your sales and business skills within a growing and dynamic technology company! If you value teamwork, personal achievement, and restaurants - you'll fit right in! As a BDR, you will kick off our sales process by spending your days researching prospective customers, creating outreach strategies, and identifying new sales opportunities. You will conduct exploratory conversations with potential customers, and use your business acumen to identify how Upserve's platform can help their restaurant succeed. Your success as a BDR will be measured by your seamless handoff of qualified leads to the sales team. and In doing all of this, you'll gain a deeper understanding of restaurant operations, how the Upserve platform technology can dramatically improve their businesses and employees' lives and gain the skills needed to be successful in sales or any other customer-facing role.
A typical day may include:
- High volume outbound prospecting (80-120 activities/day) to qualify leads through calls, emails, and chat.
- Utilizing industry knowledge to research and develop accounts, identify key players, and generate interest.
- Scheduling introductory meetings for our regional Sales Executives to further assess a restaurant's needs.
- Learning and maintaining in-depth knowledge of Upserve’s product and services offerings, unique value propositions in contrast to Upserve’s competitors.
- Developing and implementing new prospecting strategies.
- Tracking and managing all of your activities and results in Salesforce.
First 30, 60, 90 Days:
Whether you have some prior sales experience or you're just getting started, we'll teach you everything you need to know! Upserve has developed a 2 week blended learning experience that combines workshop training with expert facilitators, engaging online learning, and robust skill training. Our dedication to learning and development puts our team in the best position to be meaningful contributors right from the start. Completing this two week "bootcamp" is essential for your success at Upserve.
In your first 30 Days you will:
- Pass our intensive two week bootcamp
- Develop and articulate your Upserve pitch
- Get up to speed on Upserve's product offerings
- Learn how to navigate gatekeepers to determine the key decision maker
In your first 60 Days you will:
- Continue improving your Upserve pitch and learn to navigate objections
- Master the call and email workflows for your leads
- Get decision makers to commit to meetings
- Correctly enter lead notes and meetings in Salesforce
In your first 90 Days you will:
- Master your Upserve pitch
- Increase your number of meetings set and meet your monthly goal
- Independently manage daily schedule to meet metrics/expectations
ABOUT YOU
We're looking for BDRs with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team: You can effectively and concisely communicate with your teammates to motivate and inspire prospects
QUALIFICATIONS
- Excellent written and verbal communication skills
- The desire to meet and exceed measurable performance goals
- Natural curiosity and passion for your job
- The technical aptitude to master our sales tools
- The ability to deal with and thrive on objections and rejection on a daily basis
- Prior Experience in the hospitality industry is a plus!
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT THE ROLE
Upserve is searching for a dynamic, operations-focused Director of Strategic Programs (DSP). The Director of Strategic Programs will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing analytical support, consulting and cross-functional implementation leadership.
In this Director of Strategic Programs role, you will gain hands-on experience in how to run a software company with the Vista Equity Partners, at your back. This role will give you a front-row seat in how a company leadership team works. The DSP role has tremendous career growth opportunity, with the prospect to evolve into an indispensable member of the executive team within the Vista portfolio. The successful DSP will minimize customer disruption, and enhance customer perception of the company’s value proposition, including products and services. The candidate will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing complex analytical support, consulting and cross-functional implementation leadership.
If you are adept at hard analytical and soft people skills, and able to adapt to rapidly changing business needs, then this job can provide a great deal of personal satisfaction. Strengths in business process assessment, measurement and re-engineering are key, as is the ability to leverage technology to implement business solutions. This is a "roll up your sleeves" organizational role; the successful candidate is expected to perform all functions from administrative processing to leading change initiatives.
ABOUT YOU
Responsibilities:
- Lead cross-functional, high-impact projects as directed by the CEO:
- Work with and coordinate among effected functional executives
- Implement, coordinate, and improve software company best practices, Vista best practices, across all functional areas
- Manage and complete the successful implementation of strategic initiatives that enable revenue growth and/or accelerate company profitability and efficiency
- Determine, track, and report metrics that measure the successful implementation of various strategic projects and initiatives
Proactive identification of issues that could impact the successful execution of the Company and leadership in resolving such issues
- Identify and elevate those issues about which the CEO should be aware and framing/positioning ideas to resolve the problem/mitigate the risk.
- Be the company representative and the voice of the CEO with external parties to resolve these issues and mitigate risk (e.g. Be the executive lead responsible for de-risking strategic customers at risk
- Be the point of contact for the company on active or potential litigation issues and keeping the CEO and executive team apprised.
- Partner with the CEO and CFO on post-M&A activities to drive acquisition integration
Act as a surrogate for the CEO in attending important meetings, calls or events that the CEO is not able to attend
- Act as portfolio company point of contact for interactions with Vista Equity Partners and Vista Consulting Group, including all strategic initiatives
- Coordinate interactions amongst and support to the CEO and executive leadership team as needed (e.g. be lead on setting agendas for offsites, coordinating board meeting preparations, coordinate sell side processes etc.)
Qualifications:
- Master’s Degree in Business Administration or related field preferred; BA/BS required
- 5+ years experience in a combination of operations, strategy, investment banking, operations, supply chain, consulting or an equivalent field
- 3+ years’ proven track record of effectively interacting with executive teams and senior management
- Extensive program/project management experience
- Able to comfortably dive into any area of the business or product, understand business needs, and facilitate executive decisions based on changing priorities
- Financial prowess and ability to create budgets, models, etc.; an expert in spreadsheet manipulation
- Highest level of integrity and management of confidential information
- Excellent communicator in written and verbal form; able to lead and influence across multiple levels and multiple functions of an organization
- Proven ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate needs with the ease of a business unit owner
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
- Using technology (Salesforce, Outreach, and Marketo) to track progress against goals and improve productivity
- Meeting and striving to exceed weekly and monthly team goals
- Developing and executing our Outbound prospecting strategies, including script updates and targeted campaigns
- Working closely with Marketing, Sales, and Operations teams to create the tools and processes that will enable your team’s success
- Coaching your team on sales best practices by analyzing quantitative metrics as well as recorded call reviews
- Joining calls with important customers to help educate them about Upserve’s platform, knowing our product inside and out (we’ll train you of course)
Qualifications:
- BA/BS in Business or related field
- Proven track record of attaining 100% of quota for consecutive months
- Minimum of 5 years of sales experience, preferably within a B2B SaaS environment
- Prior team lead or people manager experience required
- Proven experience executing sales strategy using a data driven approach
- Ability to hire, coach, train, and mentor successful SDRs
- Experience with Salesforce, Outreach.io (or similar power dialers) and other tech to report and analyze sales funnel and sales cycle metrics
- An entrepreneurial spirit - our sales team is hard-working, well organized, self-motivated and confident
- A passion for sales and technology that helps restaurateurs succeed
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT THE ROLE
Hospitality is the wild west of B2B marketing. Upserve is searching for an experienced marketing professional looking for a challenge, who can think creatively and strategically about a notoriously difficult-to-reach audience in a competitive marketplace while providing vision, strategy, execution, and results. As CMO, you will build and lead a team of experienced marketing professionals in creating and retaining customers. The ideal candidate is an inspiring leader who is adept at testing new ideas to surface mold-breaking solutions.
RESPONSIBILITIES
- Upserve’s key value is “One Team” - this CMO will work closely with other execs across the org to provide resources and insight to our support, success, sales, and revenue teams, working seamlessly as one team. The CMO will play a critical role on Upserve's leadership team and will report directly to our CEO.
- Serve as a valued colleague and thought partner on an experienced management team to shape the company culture, strategy, product, and direction.
- This is not your average marketing team! While other teams in tech are measuring “reach” and “traffic growth” our sophisticated marketing team is using multi-touch attribution to track opportunities bookings across channels, constantly iterating to grow our reach, brand, and revenue.
- The CMO will be accountable for building and driving a high-performance, data-driven team to hit our revenue targets. Ultimately responsible for all inbound lead generation efforts like SEO, SEM, Paid Social, Tradeshow/ Events, etc and all outbound lead generation efforts like a 30-person outbound call team.
- Provide strategic direction and execution of revenue generation, demand generation, brand marketing and corporate communication initiatives including public relations, influencer relations, and social responsibility.
- Continue to grow our marketing engine to accelerate the rapid growth of our partner network ecosystem and enable partners on their path to success.
- Lead day-to-day execution of the road map, keeping in mind the changing business priorities, emerging opportunities, competitor actions, and execution realities.
- Recruit, manage, and grow our marketing team into a world-class powerhouse, to include exceptional capabilities in content, inbound, outbound, brand/buzz, etc.
- Grow staff performance, with a focus on professional skill development, career growth, and employee retention, supported by our head of talent and utilizing our OKR process.
- Drive business requirements for our dedicated operations team to support marketing success. Manage our marketing technology arsenal (already in place includes Marketo, Salesforce, Bizible, Google Analytics, Salesloft).
QUALIFICATIONS
- Significant prior success in an executive role leading and managing B2B SaaS marketing, ideally to SMBs, in a high-growth technology organization
- Exceptional leadership skills, able to inspire your team to consistently achieve more than they ever thought possible, and influence others across the organization to win
- Proven track record of achieving aggressive demand generation goals, ideally with experience in fueling both direct sales and channel partner development
- Demonstrated results achieving aggressive lead generation goals using content and inbound marketing strategies
- Successful experience building brand awareness in a new market category
- Confident command of quantitative analysis to make smart decisions to grow the business using commonly understood SaaS business metrics and processes
- The ideal candidate will have a proven track record of success in driving both performance and brand marketing programs.
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Upserve is looking for a Chief Technology Officer (CTO) to lead the company’s technology organization, with responsibility for the vision, leadership, and implementation of overall technology strategy and development and test processes. The role will require a passionate, business-oriented technology leader who can provide strategic leadership and management in the design and development of the major technical initiatives that support strategic business programs and facilitate revenue growth. The ideal candidate will be able to get into the details while providing strategic, technical, and operating expertise and guidance, and bringing creativity, vision, and passion to the technology organization. We are looking for a CTO who is a customer focused engineering leader with a sharp product sense to lead our Engineering and Product teams.
About the Role:
- Lead Upserve’s technical teams to develop and execute on a product and platform vision for the company. Identify opportunities and risks for delivering the company’s services through technology and innovation. Assess obstacles and technical hurdles to success and recommend solutions.
- Position the company through cutting-edge software, and other enterprise-wide applications and their alignment with the strategic direction of the business.
- Establish and implement short and long-term departmental goals, objectives, policies, and operating procedures.
- Lead technology & business planning, project management and business analysis to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all technology-based services.
- Develop enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
- Provide leadership for infrastructure & security teams ensuring high availability, security and scalability. Implement cloud solutions and evaluate solutions that expand the reach of the organization.
- Define technical architecture & set vision for software development teams to ensure projects are delivered in a timely manner with expected user functionality and reliability.
- Identify, evaluate, and execute new and innovative solutions and technologies that have proven results in the market pertaining to profitability, competitive advantage, cost savings, and ability to positively scale the Technology department with company growth.
- Maintain a proactive information security posture of all technology systems.
- Responsible for the development, review, and certification of all back-up, business continuity, and disaster recovery procedures and plans.
- Evaluate overall operations and technology functions and recommend enhancements.
Responsibilities Include:
- Evaluating and implementing improvements to the current system for ongoing innovation and disruption in the industry.
- Discover and implement new technologies that yield competitive advantage
- Developing the company’s strategy for using technological resources
- Ensuring technologies are used efficiently, profitably and securely
- Supervise system infrastructure to ensure functionality and efficiency
- Build quality assurance and data protection processes
- Monitor KPIs and budgets to assess technological performance
- Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
Required Skills & Experience
- Proven experience as a CTO or similar leadership role
- Proven ability to conduct technological analyses and research
- BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus
- The ideal candidate will have functional depth in technology and product development across all core competencies and prior experience as a CTO/CIO or as a second in command.
- Ability to lead and inspire technology professionals to succeed in a fast changing and highly competitive market, keeping the team focused on strategies and tactics to best leverage the resources of a growing company.
- Ability to communicate and collaborate with the non-technical parts of the business to get the entire company on the same page with regard to the roadmap and any challenges that arise.
- Maintain explicit efforts to share knowledge between functions and departments outside of Engineering/Product.
- 10+ years of proven success as a complex technological environments with increasing responsibility in product development leadership.
About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability
The Opportunity:
The Engineering Manager will lead a team of engineers in developing product features and enhancements for Upserve’s Inventory products. This role will be essential in empowering not just your immediate team but those across the organization to collaborate on the continued success of Upserve's Inventory products.
You will facilitate architectural design discussions, provide key direction around company and industry goals, be a supportive and engaged sounding board for your team's needs, and most importantly you will empower your teams to deliver high quality, robust, gratifying experiences to Upsereve's customers.
Your team will grow along with their products, and you are keen to mentor and coach them along that journey. The Engineering Manager will lay the groundwork for career development and foster a culture of consistent feedback and steering that grants the engineers clarity and confidence on their direction.
Day to day responsibilities include:
-Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes
-Collaborate to plan future roadmap and current sprints, understand and navigate through competing priorities, and estimate work requirements.
-Create an environment where team members understand the vision, are held accountable, meet commitments, and have strong software engineering discipline
-Lead agile approach to software delivery by working with product owners, increasing velocity by removing roadblocks, and resolving inefficiencies in processes and workflows.
-Develop, mentor, coach, and grow Engineers and hire additional well-qualified personnel
-Investigating problem areas; following the software development lifecycle
-Document and demonstrate solutions by developing documentation and clear code
-Prepare and install solutions by determining and designing system specifications, standards, and programming
Qualifications:
-Combination of education and experience in Frontend software development skills with strong knowledge of JavaScript and derivative languages and standards (i.e. TypeScript, ES5/6, etc.)
-Frontend framework experience using JavaScript with ReactJS, React Native, Backbone, or UIKit
-Backend framework experience using PHP and nodejs
-Experience working with ReST APIs and an ability to demonstrate knowledge of client-server communication protocols
-Knowledge of common database uses, ability to execute SQL commands, and ability to determine appropriate data structures and storage technologies
-Familiarity with command line tools like Git and NPM
-Experience using Amazon Web Services (AWS)
-Previous Engineering leadership experience or demonstrated leadership abilities.
-Experience building, optimizing, and scaling event-driven, fault-tolerant, and distributed systems.
-Cross Functional interaction
-Ownership
What Upserve has to offer you:
We put family first. At Upserve that means making the choices that are right for you and taking the paid time off you need when you need it. We know it’s impractical to assume that work never bleeds over into our personal lives, and vice versa. Instead of fighting to keep the two separate, we make sure that our perspective on family reflects the values of our employees.
We'll invest in your career. Upserve is growing quickly, and we'll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you'll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don't ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We're creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we're building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We're building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
We’re on the hunt for a talented Senior Backend Engineer to join our team. Upserve’s Backend Engineers are an integral member of the small team that is powering Upserve. They architect and scale the backend data processing infrastructure for our analytics, mobile, and payments platforms. They build the network that handles billions of dollars and volumes of restaurant data. And they work closely with Product, UX, and Dev Ops to coordinate efforts, iterate on features, anticipate future customer needs, and inform the product roadmap.
In a typical week at Upserve, you would…
- Kick off the week by participating in sprint planning, and discuss relevant topics with engineering peers.
- Participate in an Architectural Decision Record to develop a new feature or framework.
- Collaborate with our Product and UX team to develop backend interfaces and clarify product requirements.
- Merge your latest feature that will drive product adoption.
- Participate in a blameless postmortem to help improve our application platform.
- Present what you shipped this week at our weekly science fair.
- Work on some of the most difficult and meaty problems that the company faces.
- Share your knowledge with other developers through mentorship.
About you:
You are humble yet confident, forward-looking but grounded, thorough yet fast-moving -- in short, you are someone whom people want to work with.
Qualifications:
- Have 3+ years of professional experience in building software
- Build correct, well-tested systems and components, driving clarity even given loose direction and requirements
- Take pride in your work and the value that it creates
- Are a pragmatic idealist -- you strive for efficient and practical solutions not just theoretically ideal ones
- Are a believer in moving fast with high quality; Speed and craftsmanship are friends not enemies
- Enjoy talking about user functionality as much as you enjoy talking about functional programming
- Feel a tremendous sense of urgency to get value to our customers, and you tap into that energy to drive, lead and motivate your colleagues to win
- Have worked with server-side frameworks like Ruby on Rails
- Java experience is needed for this role
- PHP experience is a nice to have
- Have built, optimized, and scaled real-time, event-driven, fault-tolerant, and distributed systems
- Get excited about statistical methods and algorithms, and know when to choose the right data structure for the right task
- Know when to employ different storage technologies (e.g. relational, simple file-based, graph-based, noSQL)
This position is based in our Providence, Rhode Island HQ and is eligible for a flexible work schedule/ partial remote work.
We'll invest in your career. Upserve is growing quickly, and we'll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you'll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
We care about your wellbeing. We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances.
We offer competitive compensation packages. Our people matter! We don't ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We're creating an inclusive environment where everyone can thrive. Our customers are a diverse group, so we're building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We're building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
About Upserve
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve and we partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
ABOUT THE ROLE
As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Working 100% remotely, and living locally in your sales region
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.
ABOUT THE ROLE
As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Working 100% remotely, and living locally in your sales region
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.
ABOUT THE ROLE
As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Working 100% remotely, and living locally in your sales region
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.
ABOUT THE ROLE
As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Working 100% remotely, and living locally in your sales region
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.
ABOUT THE ROLE
As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Working 100% remotely, and living locally in your sales region
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.
ABOUT THE ROLE
As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Working 100% remotely, and living locally in your sales region
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.
ABOUT THE ROLE
As a Regional Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Working 100% remotely, and living locally in your sales region
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a
number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive
consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected
veteran status or disability.
Upserve is a restaurant management platform, serving up clear guidance that makes restaurants thrive. Offering pointed and timely guidance, Upserve makes it easier to manage guests, staff, marketing, finances, and even the menu. Running a restaurant isn’t going to get easier. But it will get smarter. You elevate your restaurant - and your career - when you Upserve.
About the Role:
The Sales Operations Analyst will work with our Manager of Sales Operations to manage and improve the systems and processes across our customer-facing teams. You will enable our customer-facing teams to grow our pipeline, lift win rates and slash time out of the sales cycle. You will make a direct contribution to continuing our rapid growth as a world-class sales organization.
Day to day, your responsibilities will include:
- Taking large sets of numerical data across multiple platforms and extracting valuable information the management team can use to make informed business decisions
- Identifying Sales control risks through analysis propose suggestions to help develop control plans
- Maintaining, enhancing and optimizing our Pipe management process in coordination with the sales and marketing team leads
- Assist in the management of the workflow on the company’s sales process to enable sales operations to go smoothly and ensure the implementation of future strategies to ensure the growth of the organization.
- Maintaining database health, ensuring data cleanliness, completeness, and accuracy across our business
- Assisting in the management of our commission and residual Partner processes seamlessly on a monthly basis
- Create, Maintain and Execute Weekly, Monthly, Quarterly and Year End Reporting
- Partnering with Sales, Finance and Business Development on customer and partner contract creation, edits, and improvements
- Partnering with Finance and Business Development on vendor contract reviews, and driving internal operations for new partnerships
- Working closely with the other members of the Sales Operations team on cross-functional, transformative projects
You’re the right person for this role if…
Above all else, all Upserve employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. In our daily work, exemplify our values of grit, openness, empathy, Impact, and curiosity. It also means that you enjoy having a big impact, and can operate autonomously.
In particular for our Revenue Operations Analyst, we are looking for a comprehensive problem solver who doesn’t just identify issues, but comes to the table with proposed solutions. You have strong project management and superior communication skills, and you take ownership of your work. You are incredibly detail-oriented and well versed in contract language. You enjoy working in a fast-paced environment and are committed to the Revenue Operations team’s goal of creating a reliable and consistently high-achieving Revenue organization.
Additional requirements and qualifications include:
- Bachelor’s degree
- Experience writing and maintaining SQL databases
- Experience with Tableau and/or Snowflake
- Experience in an operational or analytical role at a SaaS company
- Strong knowledge of Salesforce.com (or other CRM tool)
- Thorough understanding of workflow processes and systems to optimize marketing and sales productivity
- Superior written and verbal communication skills, with the ability to convey highly technical information in an easy-to-understand manner.
- Excellent organizational skills and experience managing multiple, competing priorities
- Experience in writing, assessing, and editing contract language
- Ability to work cooperatively across departments
- Up-to-date with the latest trends and best practices in SaaS business operations
Nice to Have:
- Prior experience working with Marketo
- Prior experience working with Heroku and AWS
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT THE ROLE
Senior Account Executives at Upserve are responsible for analyzing a customer’s business objectives and advising customers on the value of Upserve’s platform as it pertains to their restaurant operations. Additionally, they provide consultations on how to best support our cloud-based Point of Sale and the Upserve HQ analytics product by designing a solution that integrates all technology, networking, hardware, and 3rd party applications into the platform.
Responsibilities:
· Consult with prospective customers on their technology and operations needs
· Design a technical and operational solution for single and multi-location restaurants
· Engage in technical discussions with potential clients through demonstrations and presentations
· Analyze the costs currently paid by a customer, and projecting costs and savings with Upserve
· Forecast weekly and monthly revenue projections and maintaining customer records in Salesforce
ABOUT YOU
Qualifications:
- 2 to 5 years of progressive Sales experience advising SMB operations through use of SaaS/technology, a full lifecycle sales process management
- Proficiency with revenue forecasting and data reporting; Salesforce experience highly preferred
- Prior experience in the hospitality industry, and using restaurant technology such as POS, highly preferred
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivism and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
- We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
- We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
- We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Upserve is seeking a Marketing Operations Analyst to enable Upserve's customer-facing teams to grow pipeline, lift win rates, and slash time out of the sales cycle, while delighting our existing installed base to drive up engagement, reduce churn, generate referrals and up-sell. The Marketing Operations Analyst works with Sales and Marketing leadership to manage the systems, tools, and technology that enable efficient and effective marketing campaigns.
The Marketing Operations Analyst provides operational support to the Marketing departments with reporting and analytics, email marketing automation, ownership over sales and marketing processes, manages the marketing technology stack, and CRM data integrity. In this role you will also partner with our parent company, Vista Equity Group, to project-manage system updates designed to increase market share.
Day-to-day responsibilities include:
- Partner with program marketing managers to develop and execute lead generating campaigns
- Test, monitor and measure marketing campaigns to optimize performance based on industry best practices
- Responsible for the development and management of the marketing automation software
- Maintain lead list in Salesforce CRM and the integrity of this data
- Document existing processes and implement improvements to enhance marketing productivity
- Manage the marketing technology stack (implement, maintain, train)
- Analyze marketing and sales data to develop insights and make recommendations on areas for optimization
- Provide input and materials for management and board reporting
- Establish and maintain scalable processes that ensure best practices in campaign and lead management
- Analyze how all changes in tech stack will impact all revenue facing teams
- Act as liaison between Marketing and Business Applications/ rest of the business.
Qualifications:
- Bachelor’s degree in related field such as marketing, communications or business (or equivalent experience)
- 3+ years experience with marketing automation/email service provider or tool (Marketo preferred)
- Marketo Certified Expert preferred (or interest in obtaining)
- Proficiency in database marketing including list segmentation, list manipulation and data hygiene
- Experience with Salesforce and Microsoft Excel preferred
- Sales process and enablement experience
- Ability to manage multiple projects at the same time in a fast-paced environment
- Technically capable, excellent communicator, and a desire to improve processes
ABOUT THE ROLE
Upserve is looking for a Sales Manager to lead our inside sales team with the goal of creating top-line growth–one of the most important roles in the company. The sales manager will be responsible for the hiring, training, and management of new and established sales professionals in a fast paced and high growth environment. We are looking for someone who will foster an exceptional Sales team culture of high performance and solution-based sales through ongoing coaching and skill development.
Responsibilities:
- Managing a fast-paced SaaS sale, involving up to 5 decision makers representing one to 10 restaurant locations nationwide.
- Using proven sales tools such as Salesforce.com to manage your pipeline, track progress against goals and improve productivity.
- Coaching team by analyzing quantitative metrics as well as live product demo and recorded call reviews.
- Working closely with Marketing and Operations teams to create the tools and processes that will enable your team's success.
ABOUT YOU
Qualifications:
- Bachelors degree required
- 7-10 years of demonstrated inside sales success with combined history of individual contributor sales as well as prior experience leading a B2B inside sales team
- Experience selling SaaS products in a high-volume and fast-paced environment
- Deep understanding of proven sales methodologies, and experience iterating and improving scripts and objection handling techniques.
- Professional, ethical, high-integrity people management skills
- Familiarity using Salesforce, Marketo and other technologies to report and analyze sales funnel and sales cycle metrics
- Demonstrates a strong work ethic, specifically focused on grit
- Ability to perform and excel in a fast-paced environment
ABOUT UPSERVE
Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month. Being a part of the Upserve team brings a plethora of amazing benefits and here are a few:
· We’ll invest in your career. Upserve is growing quickly, and we’ll give you the opportunity to do the same. Through our internal learning and development resources and our partnership with Vista Equity Partners, you’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. We care about your well being.
· We pay 100% of your medical and dental insurance coverage, offer tax savings plans for retirement and dependent care, subsidize your transportation costs, offer a generous and inclusive parental leave, and provide catered lunches/meal allowances. We offer competitive compensation packages. Our people matter! We don’t ignore the role that compensation has on motivation and performance so we strive to equitably compensate our people.
· We’ve created an inclusive environment where everyone can thrive. Our customers are a diverse group, so we’re building a team that is too. Through our various D&I recruitment partnerships, intramural sports, quarterly engagement and feedback surveys, and more. We’re building an organization that provides our employees with the emotional and physical space to bring their best selves to work.
Want to know what it’s like to work at Upserve? Check out our Instagram, Inside Upserve.
Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
ABOUT THE ROLE
As a Senior Account Executive, you will work with our customers to identify ways that they could grow their business through better use of data on their customers, menu, and service staff. In order to do this effectively you must maintain in-depth industry knowledge including marketplace conditions, and competitor positioning in your geographic area. Each month you will drive the sales cycle from generating leads, to demonstrations, to closing deals.
A TYPICAL DAY MAY INCLUDE:
- Becoming an expert in our industry, the product, and our restaurateurs
- Carrying out the whole sales cycle which includes: identifying and developing leads, meeting with your clients, creating value propositions, structuring financial deals, negotiating contracts, and closing deals.
- Close business consistently if not above quota
- Conducting discovery calls and visits with customers to identify their business challenges
- Successfully running online and in person demonstrations of Upserve with restaurateurs and restaurant owners
The Account Executive is also responsible for maintaining up-to-date records within Upserve's CRM solution as well as for processing the sales quote and order in an accurate manner. This includes capturing all sales related tasks in the customer's opportunity record, and moving through all sales stages in the process.
ABOUT YOU
We're looking for Account Executive with the following:
- Grit: You possess a consistent drive to overachieve against your personal and professional goals.
- Curiosity: You have a desire to learn about the restaurant industry, our customers’ pain points, and provide thoughtful solutions to their biggest problems.
- Impact: You enjoy taking on big, important challenges as well as the small things, because you aim to provide value today. You can apply logic to problems and quickly analyze to provide a recommendation.
- Empathy: In all of your actions, you strive to convey an understanding and respect for the needs of others. You keep the customer, not your own agenda, at the forefront of your decisions.
- Openness: You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self diagnose and translate that diagnosis into an actionable solution.
- One Team:You can effectively and concisely communicate with your teammates to motivate and inspire prospects
Qualifications:
- 3-5 years of experience in a sales role (with closing/quota carrying experience)
- Familiarity and proficiency with full lifecycle sales process management
- Understanding of solution-based consultative sales
- Professional poise and confidence while communicating with executives
- Salesforce or comparable CRM experience to manage and organize pipeline
- Committed to a culture of positivity and high performance
- Value feedback, and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Excellent written and verbal communication
Not a must, but a plus:
- Prior Experience in the hospitality industry, and using restaurant technology such as POS
- Experience selling in a SaaS environment
Want to Talk Shop?
Fill out the form below to schedule a short demonstration!
Learn how our Restaurant POS and Management Platform can help you:
- Boost sales by 30%
- Increase staff productivity
- Manage your restaurant from anywhere, 24/7
